Terms & Conditions

    • Good general terms and conditions are important for the online retailer and customer. Here you can find our Read the Webshop General Terms and Conditions. Not only the government creates rules to ensure the security of your purchase. We as an online retailer are also happy to inform you of our conditions. By agreeing to the Webshop General Terms and Conditions, there is an agreement has been concluded between us and you as a customer. But before you agree our General Terms and Conditions, we kindly request you to read the terms and conditions carefully to take note of our working method. This can prevent unpleasant situations! In the event that If you have any questions about our terms and conditions, please do not hesitate to contact us.
  • It is advised to unpack the consignment and store the goods in the refrigerator or in a open cool place in order to maintain the freshness of the vegetables and fruits that were packed at the climate conditions of Ooty valley.
  • Goods ones sold are non refundable.

Article 1 - Webshop

  • 1.1.Our webshop is provided with an SsL Certificate. That means we meet all legal requirements with regard to the security of your personal data and payment details. We strive to continuously improve the security of your data.
  • 1.2.We never provide or share your personal data to third parties. If any necessity arises for the sharing of your personal data to 3rd parties would be only after obtaining a consent from you .
  • 1.3.We strive to provide you with an excellent service at all times. When you If you have any doubts about purchasing a product, our employees will be happy to assist you.
  • 1.4. The benefits mentioned about the products are the sources of google.

  • Article 2 - The agreement

  • 2.1. The agreement between the webshop and customer is final when the customer has indicated to have agreed to the general terms and conditions when the customer has made a payment via credit or debit or offline bank transfer.
  • 2.2. The agreement has been concluded electronically, by completing the required fields and agree to the terms and conditions.
  • 2.3. As a customer you are obliged to fulfill your payment obligation to the webshop. If you don’t If you pay within the set term, you will receive a reminder from us. Do you have after 5 days still not paid, the order will be cancelled
  • 2.4.After you have made a purchase, you will receive a written confirmation from us by email of your purchase. It lists the product you have purchased, what it will cost you.
  • 2.5. We are obliged to deliver the product or article to you within 3 days. If by unforeseen circumstances the product is not available within this period, we will inform you of this in writing. After the expiry of these 3 days you will receive the refund from us on any purchase to which payment had been already made.

  • Article 3 - The price

  • 3.1. The prices stated on our web shop does not include GST. The price of each product will be displayed prior to the purchase and the same shall be confirmed once you get the goods added in the cart
  • 3.2. The price of the goods or product quoted online at the time of making payment will not be changed at any point of time and your payment would be only for the displayed at the time of purchase by payment and such payment binds you electronically to the purchase.
  • 3.3. Promotion codes will not be accepted after the exception of the promotion dates and promotion codes are not accepted in any other normal marketing period.

  • Article 4 - Complaints and warranty

  • 4.1. Complaints about the delivery must in the first instance be reported to us by email. Our employees are happy to talk to you. We will then contact the relevant delivery person record regarding the delivery of the product. Of course our delivery guys are doing their utmost best to deliver the product undamaged to your home.
  • 4.2. Complaints about the product itself must be reported to us in writing. These can’t be answered by us personally. Describe your complaint as specifically as possible. We’ll contact the wholesaler for you and will mediate for you if intermediary. If it is within our capabilities, we will solve the problem for you ourselves dissolve.
  • 4.3. Complaints are usually handled by us within 5 days. The handling of a Complaints are always made in writing. We want to provide you with an excellent service at all times.
  • 4.4.If you agree with the General Terms and Conditions Webshop, we kindly ask you tick the box. No agreement can be concluded without checking the box come. We sincerely hope that you enjoy your purchase! If you still If you have any questions, please do not hesitate to contact us.